DROGUERIE SEILLE

Refund and Returns Policy

‌Effective Date: October 20, 2026‌

Welcome to the official Refund and Returns Policy of DROGUERIE DE LA SEILLE, the e-commerce platform for thoughtfully curated simple home basics featured on our website www.droguerieseille.com. This policy outlines the full, clear terms that govern all return and product exchange requests for our entire catalog of home essentials, including sealing clips, anti-slip household products, bathroom shelves and laundry bags, and is drafted to align with all applicable French consumer protection regulations and EU consumer rights rules. As a core rule that applies to every transaction completed on our platform, we explicitly do not process full or partial ‌refund-only requests‌ for any delivered order under regular circumstances, a rule we have established to ensure fair, consistent, and sustainable service quality for all our customers across our community.

1. Business Contact Information

For all inquiries related to returns, exchanges, or this policy, you may reach out to our dedicated customer support team using the following official contact details:

  • Full Entity Name: DROGUERIE DE LA SEILLE
  • Registered Physical Address: 7 Quai Émile Benoît, 54610 Nomeny, France
  • Official Contact Email: [email protected]
  • Customer Service Telephone: +33 3 83 31 30 47
  • Support Hours: 9:00 AM to 5:00 PM CET, Monday to Friday, excluding French national public holidays

Our support team will respond to all return-related requests submitted via the above channels within 2 business days, and provide step-by-step guidance for every eligible request.

2. Core Policy Principle: No Refund-Only Requests

The most fundamental rule of our returns system, clearly stated in advance to all customers prior to checkout, is that we never process refund-only requests for any delivered order that is not covered by the explicit exception clauses listed later in this document. No full or partial monetary refund will be issued to your original payment method if you choose to keep the product you received, or if you submit a request for a cash refund without returning the physical item to our designated warehouse address. This rule applies to all product categories sold on our platform, from heavy-duty pantry storage clips and anti-slip stair treads to heavy-metal bathroom shelves and durable canvas laundry bags, with no arbitrary exceptions made for individual customers.

This framework was implemented after extensive feedback from our customer community, to eliminate unfair operational costs created by abuse of unilateral refund-only policies that eventually lead to higher product pricing for every shopper. It also aligns with our brand promise of transparent, fair home essentials pricing, so every customer purchasing our curated simple daily goods pays a fair, predictable price without subsidizing the costs of non-returning customers who request unjustified cash refunds.

3. Eligibility Criteria for Return Eligible Items

To initiate a valid return process that aligns with our no refund-only rule, your request must meet all of the following criteria within 14 calendar days from the date you receive your order delivery confirmation:

  • All returned items must be in their original, unused, undamaged condition, with all original product packaging, tags, accessories, and instruction manuals intact. Products that show clear signs of use, installation, modification, or personalization that makes them unsuitable for resale will not qualify for a valid return. This includes bathroom shelves that have been mounted to walls, anti-slip stickers that have been applied to floors, laundry bags that have been washed, or sealing clips that have left visible scratch marks from long term use.
  • You must submit your return request through our official support channels, and provide a clear, valid explanation for the return, alongside clear photographic evidence if you are reporting product damage, manufacturing defects, or shipping errors.
  • No item classified as a hygiene sensitive product, custom made personalized product, or clearance final sale item will be eligible for return, to protect the health and safety of all our customers.

Once your return request is reviewed and approved by our support team, you will receive a pre-paid return shipping label sent to your registered email address, and you will be required to ship the eligible item back to our designated return warehouse within 7 calendar days of the approval notice. You will be responsible for covering any extra shipping costs generated if you choose to use a non-designated courier service that exceeds the pre-paid label coverage value.

4. Resolution Options for Valid Return Requests

Since we do not process refund-only requests, all valid, approved returns are resolved through one of the following customer-preferred options, once our quality control team has received, inspected, and confirmed the returned item meets all return eligibility criteria:

  1. ‌Equal Value Product Exchange‌: You may choose to exchange the returned item for an identical unit of the same product, to replace a defective or incorrectly shipped item. This is our most popular resolution option for customers who love our home essentials, and simply received a unit that did not meet our standard quality requirements.
  2. ‌Alternative Product Swap‌: You may opt to exchange the returned item for a different product of equal or higher value from our store catalog. If you select a higher value product, you will only need to cover the small difference in product price, with no extra service or processing fees charged.
  3. ‌Full Store Credit Voucher‌: You may request a 100% value non-expiring store credit voucher that can be used for any future purchase on www.droguerieseille.com, with no minimum order value, no usage restrictions, and no expiry date. This store credit can be applied across our entire product range, from new arrivals of silicone kitchen clips to seasonal restocks of water resistant bathroom shelves.

In all scenarios, no monetary refund will be issued to your original payment method as long as you receive a fully functional, intact product that matches the product description listed on our website, in alignment with our no refund-only policy.

5. Limited Exceptions for Monetary Refunds

Monetary refunds that do not require you to return the product will only be issued under the following extremely rare, strictly verified scenarios, which are fully compliant with French consumer protection law:

  • Our logistics team provides confirmed, verifiable proof that your ordered product was permanently lost in transit, and the delivery status was never updated to successful delivery to your address.
  • The product you received suffers from severe, irreparable manufacturing defects that pose a direct safety risk to household users, and it is not safe for you to ship the defective item back to our warehouse due to local safety regulations.
  • Our support team has made repeated, good faith attempts to resolve a valid product issue via exchange or store credit, and no mutually acceptable resolution can be reached after a minimum of 3 rounds of documented communication between both parties.

All exception requests will go through a mandatory 3-level review process conducted by our customer service lead, operations manager and compliance team before any approval is granted, to prevent misuse of these limited clauses.

6. Shipping Cost Rules for Returns

For all valid, eligible return requests that fall under our no refund-only framework:

  • We cover the full cost of the return shipping label for customers located within metropolitan France and the wider European Economic Area, so you will never need to pay any extra fees to send your eligible product back to our warehouse.
  • If the return is caused by our team’s error, including shipping the wrong product, sending a product that does not match the listed description, or sending a product with confirmed manufacturing defects, we will also cover the full cost of shipping the new exchanged product or replacement item back to your delivery address at no extra cost to you.
  • If you are initiating a return for personal preference reasons, such as ordering the wrong size or finding the product does not match your personal home decor style, you will only be responsible for covering the discounted outgoing shipping cost to send your exchanged item to you, at our standard low flat domestic shipping rate of 3.90€, with no hidden processing fees added.

7. Contact for Policy Inquiries

If you have any questions, concerns, or require further clarification about our no refund-only returns policy, you can reach out to our customer support team at any time via email at [email protected], by phone at +33 3 83 31 30 47, or by post to our registered address at 7 Quai Émile Benoît, 54610 Nomeny, France. Our team will be happy to walk you through every step of our return process, to make sure your experience with our curated, durable home basics is smooth, simple, and comfortable.