Privacy Policy – DROGUERIE SEILLE

‌Effective Date: October 20, 2026‌

Welcome to the privacy policy of DROGUERIE DE LA SEILLE, accessible at our official website www.droguerieseille.com. This document is designed to fully inform you of how we collect, use, store, and protect your personal data when you browse, shop, or interact with our platform, in full compliance with the EU General Data Protection Regulation (GDPR) and all applicable French and European data protection legislation.

At DROGUERIE DE LA SEILLE, data privacy is not merely a legal obligation—it represents our core commitment to transparency, mutual trust, and full respect for your rights over your personal information. As an e-commerce platform curating thoughtfully designed, durable home essentials ranging from organization clips, anti-slip household products to bathroom shelves and laundry bags, we have built our entire data processing framework around the foundational principles of GDPR, to ensure every interaction you have with our website is secure, fair, and fully transparent.

1. Data Controller Information

For all personal data processing activities described in this policy, the data controller is:
‌Full Entity Name‌: DROGUERIE DE LA SEILLE
‌Registered Address‌: 7 Quai Émile Benoît, 54610 Nomeny, France
‌Contact Email‌: [email protected]
‌Contact Telephone‌: +33 3 83 31 30 47

If you have any questions, requests, or concerns related to your personal data or this privacy policy, you may reach out to our dedicated data protection team at any time through the contact details listed above. We will respond to all legitimate inquiries within 14 business days, in full alignment with GDPR response timelines.

2. Personal Data We Collect

We strictly adhere to the GDPR data minimization principle, meaning we only collect personal data that is directly relevant, necessary, and proportionate to deliver our e-commerce services to you. The categories of personal data we may process include:

‌Account and Transaction Data‌: When you create an account on our website, place an order, or complete checkout, we collect your full name, billing and delivery addresses, email address, contact phone number, and selected payment information. We never store full credit card details on our own systems—all payment processing is completed through our PCI DSS certified third-party payment providers.
‌Website Interaction Data‌: As you browse www.droguerieseille.com, we automatically collect limited technical data including your IP address, device fingerprint, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, referring URLs, pages you viewed, search terms you entered on our site, and timestamps of your access.
‌Cookie and Preference Data‌: We use strictly categorized cookies to collect information about your browsing preferences, such as your saved shopping cart contents, language preference, favorite product categories, and opt-in status for our marketing communications.
‌Voluntarily Submitted Data‌: Any additional information you choose to provide to us, for example when you submit a customer support inquiry, leave a product review, participate in a promotional survey, or sign up for our custom product waitlist.

We explicitly do not collect any special category sensitive personal data (including racial origin, religious beliefs, health information, political opinions) unless you voluntarily and explicitly provide such information to us for a specific, stated purpose, and we confirm separate legal basis for processing that data.

3. How We Collect Your Personal Data

We obtain your personal data through two clear, legal channels:

‌Directly from You‌: We collect data when you complete the account registration form, submit your order details during checkout, fill out our contact form on the “Contact” page, subscribe to our marketing newsletter, submit a product review, or communicate with our customer support team via email or phone.
‌Automated Collection Technologies‌: We use standard industry tools including cookies, web beacons, and embedded website analytics tags to passively collect technical interaction data when you visit our website. Full details of our cookie usage are laid out in our separate Cookie Notice, which is accessible prominently on our site footer.

We will never collect personal data through hidden, undisclosed tracking tools, and all automated data collection activities are fully communicated to you before any processing begins.

4. Legal Basis for Processing Your Personal Data

Every data processing activity we conduct is supported by a clear, valid legal basis as required under GDPR:

‌Performance of a Contract‌: The processing of your order, delivery, and payment data is necessary to fulfill the sales contract we enter into with you when you purchase products from www.droguerieseille.com, including processing your payment, arranging shipment, and delivering the home essentials you ordered to your designated address.
‌Legitimate Interests‌: Where processing does not conflict with your fundamental data rights, we process data for our legitimate business interests, including preventing fraudulent transactions, optimizing our website user experience, improving our product selections to match customer needs, and sending service-related administrative notifications (such as order shipment alerts or return policy updates). We always conduct a balanced assessment to ensure our legitimate interests do not override your personal privacy rights.
‌Explicit Consent‌: For activities that require your specific, voluntary opt-in—such as sending you promotional marketing emails about new product launches, seasonal deals, and exclusive discounts for our home organization, anti-slip, bathroom shelf and laundry bag collections, or using non-essential analytics cookies to understand user browsing patterns—we will only process your data after you provide freely given, specific, informed, and unambiguous consent. You retain the full right to withdraw this consent at any time, with no negative impact on your ability to shop and use our e-commerce services.
‌Compliance with Legal Obligations‌: We process your personal data when it is necessary for us to meet our legal obligations under French commercial law, tax regulations, and GDPR reporting requirements, for example retaining order records for mandatory government tax auditing periods.

5. How We Use Your Personal Data

All processing activities strictly follow the GDPR purpose limitation principle: we only use your personal data for the exact, explicit purposes we disclosed to you at the time of collection, and will never repurpose your data for unrelated processing without notifying you and obtaining any required additional consent. The primary purposes for which we use your data are:

To process, confirm, fulfill, and track your orders for our full range of home essentials, including sealing clips, anti-slip products, bathroom shelves, and laundry bags, ensuring you receive your purchases correctly and on time.
To manage your customer account, allow you to view your order history, save your preferred shipping addresses, and access your saved shopping cart across different device sessions.
To process any returns, refunds, or after-sales support requests you submit, and resolve any product quality or delivery issues you may encounter with our items.
To send you critical administrative service notifications, such as alerts for account security updates, changes to our terms of service or shipping policies, and notices of product safety recalls if they apply to items you purchased.
To operate and optimize www.droguerieseille.com: we analyze website usage data to fix technical bugs, improve page loading speeds, adjust our site navigation structure, and make the shopping experience for our customers smoother and more user-friendly.
To personalize your shopping experience on our platform: we may display product recommendations that match your past browsing and purchase history, to help you discover new relevant home essentials that fit your household needs.
To prevent fraud, unauthorized access, and other illegal activities on our platform, protecting both your personal data and the security of all our other customers.
If you have explicitly opted in, to send you periodic marketing communications about new product launches, limited-time deals, seasonal promotions, and exclusive offers for our curated home goods collection. You may unsubscribe from these marketing emails at any time via the one-click unsubscribe link included at the bottom of every promotional message.
To comply with all legal, regulatory, and court order requirements that apply to our business operations.

6. Data Sharing and Third-Party Transfers

We will never sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes without your explicit separate written consent. We may only share your personal data with carefully vetted third party service providers who act as our data processors, under written contracts that strictly enforce GDPR-compliant data protection obligations. These third parties include:

Authorized delivery and logistics partners, who only receive the shipping name, address, and phone number required to deliver your ordered products to you.
PCI-certified payment processing providers, who handle all your payment transaction data securely, and never share your financial information back to our unencrypted systems.
Website hosting, cloud storage, and analytics service providers, who support us to operate and maintain the security of www.droguerieseille.com, while only processing your data under our explicit documented instructions.
Regulated legal and financial advisors, when sharing data is necessary to comply with our legal obligations or protect our legitimate business rights under applicable law.

If any of these third-party service providers are located outside of the European Economic Area (EEA), we will implement all required GDPR-approved safeguards to protect your personal data, including signing the European Commission’s Standard Contractual Clauses (SCCs) with these providers, to ensure your data receives the same level of strict data protection it is guaranteed within the EU.

7. Data Retention Periods

In full compliance with the GDPR storage limitation principle, we will never retain your personal data for longer than is strictly necessary to fulfill the exact purposes for which it was originally collected:

We retain order and transaction data for a period of 10 years, to meet mandatory French commercial and tax law record keeping requirements.
If you maintain an active customer account on our website, we will retain all your account related data for the full duration your account remains active. You may request to delete your account at any time, and we will permanently erase all associated personal data within 30 days of your request, except for data we are legally required to retain for ongoing tax or legal compliance purposes.
Data collected for marketing communication purposes is retained until you choose to unsubscribe from our marketing list or withdraw your consent to such processing.
Anonymous website browsing analytics data is retained for a maximum period of 24 months, after which it is fully anonymized so that it can no longer be linked back to any individual user.

Once your personal data is no longer required for the stated purposes, we will securely delete or anonymize it, in line with our internal data retention management policies.

8. Your GDPR Data Subject Rights

Under the General Data Protection Regulation, you hold full, enforceable rights over your personal data, which we are fully committed to supporting and facilitating. These rights include:

‌Right to Access‌: You have the right to request a free copy of all personal data we hold about you, as well as clear, full information about how we process your data, who we share it with, how long we store it, and all other relevant processing details.
‌Right to Rectification‌: If you notice that any personal data we hold about you is inaccurate, incomplete, or outdated (for example your shipping address or contact phone number), you have the right to request that we correct that information immediately. You can also update most of this information directly from the account settings page of your www.droguerieseille.com customer account.
‌Right to Erasure (Right to be Forgotten)‌: You have the right to request that we delete all your personal data from our systems, under specific circumstances including when the data is no longer necessary for the original purpose it was collected, when you withdraw your consent to the processing, or when you object to the processing and there are no overriding legitimate legal grounds for us to continue retaining the data. GDPR recognized exceptions apply to this right, including when we are legally required to retain the data to comply with our legal obligations.
‌Right to Restriction of Processing‌: You may request that we pause the processing of your personal data, in scenarios where you contest the accuracy of the data, the processing is unlawful but you do not want us to fully delete the data, we no longer need the data for our original processing purposes but you require the data for the establishment, exercise or defense of legal claims, or you have objected to our processing based on legitimate interests while we conduct our mandatory review of your request.
‌Right to Data Portability‌: You have the right to receive all personal data that you have provided to us, in a structured, commonly used, machine-readable format, and to request that we transmit this data directly to another data controller of your choice, where this is technically feasible.
‌Right to Object‌: You can object to our processing of your personal data at any time, for any processing activity we carry out based on our legitimate interests. If you object to processing for direct marketing purposes, we will immediately stop all related processing of your data for that purpose, with no further delay.
‌Right to Withdraw Consent‌: At any time, you may withdraw any consent you previously provided to us for data processing activities, including opting out of marketing emails or disabling non-essential cookies via our cookie management tool on our website. Withdrawing your consent does not affect the lawfulness of any processing that we completed before your withdrawal was submitted.

To exercise any of these rights, simply submit your request via email to [email protected], or send your request by post to our registered business address at 7 Quai Émile Benoît, 54610 Nomeny, France. We will verify your identity before processing your request, and we will complete all actions required by your request within one month, in full alignment with GDPR requirements. If for any reason we are unable to fulfill your request, we will provide you with a clear written explanation within the same one month period. You also retain the full right to lodge a complaint with your local national data protection supervisory authority at any time, if you believe our processing of your personal data violates applicable data protection law.

9. Data Security

We adhere strictly to the GDPR integrity and confidentiality principle, and have implemented a full set of robust technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, destruction, or unlawful disclosure. These measures include: end-to-end AES 256 encryption for all sensitive personal data transmitted between your browser and our website, regular scheduled security vulnerability assessments and penetration testing of our systems, role-based restricted internal access controls to ensure only authorized staff can access your personal data when required to perform their job duties, regular staff data protection compliance training, and robust incident response protocols for data breach events. In the unlikely event that a personal data breach occurs that poses a high risk to your rights and freedoms, we will notify you and the relevant competent data protection supervisory authority within 72 hours, as required under GDPR.

10. Children’s Privacy

The www.droguerieseille.com e-commerce platform is not intended for use by children under the age of 16, and we do not knowingly collect any personal data from children under this age. If we become aware that we have accidentally collected personal data from a child under 16 without verifiable parental consent, we will immediately take steps to permanently delete that data from all our servers and systems. If you believe we may hold personal data belonging to a child under 16, please contact us immediately so we can resolve the issue.

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes to our business operations, new legal regulatory requirements, or updates to our data processing practices. When we make material changes to this policy, we will update the “Effective Date” at the top of this document, and post a prominent notification on the homepage of www.droguerieseille.com to alert you to the updates. We encourage you to review this policy at regular intervals to stay informed about how we protect your personal data. Any new provisions of this updated privacy policy will take effect 7 days after they are first published on our website.

12. Contact Information

If you have any questions, comments, or concerns about this privacy policy, our data processing activities, or wish to exercise any of your GDPR data rights, please do not hesitate to get in touch with us:

Email: [email protected]
Postal Address: DROGUERIE DE LA SEILLE, 7 Quai Émile Benoît, 54610 Nomeny, France
Telephone: +33 3 83 31 30 47

We are committed to protecting your personal data and upholding all your privacy rights, as we work to deliver you the high-quality, thoughtfully curated home essentials that make every small moment at home gentle and comfortable.